FAQ

How do I contact FlexiClaw?


You can contact us by email or through our social media pages. Please include your order number when asking about an order so we can assist you faster.

Who is FlexiClaw?


FlexiClaw is a South African online store offering stylish, flexible hair claw clips designed for everyday comfort. Our clips are made to hold your hair securely without feeling too tight, making them perfect for daily wear, work, errands, or a quick hair fix on the go!

What makes FlexiClaw clips different?


FlexiClaw clips are designed to be flexible, comfortable, and easy to wear throughout the day. They help hold your hair securely without feeling too tight or painful.

Where do you ship from?

All orders are shipped locally within South Africa through Aramex, one of the country’s most trusted couriers.

Delivery costs a flat rate of R90 to anywhere in South Africa

How long does delivery take?

We process and prepare orders from Monday to Friday.

Order processing usually take between 1 and 2 business days.

Once dispatched, Aramex delivers within 24–48 hours to major cities and up to72 hours for outlying areas.

You’ll receive a tracking link by email or SMS as soon as your parcel is on its way

Do you offer free shipping?

Yes! We provide free shipping on all orders over R500. For orders below R500, standard shipping rates (R90) apply.

Is Flexi Claw available internationally?

For now, we proudly ship within South Africa only ZA. Ensuring fast local delivery and excellent service.

Can I return my order?


Returns are handled according to our returns policy. Please contact us if there is an issue with your order, and we will assist you as best as possible.