Contact information
Contact Information
We’re here to help and aim to respond to all enquiries as quickly as possible.
Customer Support
If you have any questions about your order, our products, or our policies, please contact us using the details below:
- Email: flexiclaw.sa@gmail.com
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
We aim to respond to all emails within 24–48 hours (excluding weekends and public holidays).
Order Support
For any order-related enquiries, please include:
- Your order number
- A brief description of your query
This helps us assist you faster.
Returns & Damages
If you are contacting us regarding a return or damaged item, please include:
- Your order number
- Clear photos or videos of the product (if applicable)
Response Times
- Standard enquiries: 24–48 hours
- High volume periods: responses may take slightly longer
Important Notes
- Please ensure your contact details are correct when reaching out
- Check your spam/junk folder if you have not received a response